Spa Service

CNY's Trusted Spa Service Specialists

Tarson Pools and Spas has factory trained repair technicians who have experience working on nearly every brand of hot tub available. Text or call us today to set up a service appointment if your hot tub needs some attention.

Spa Service FAQs

Relax, and let us take care of it.

1941

We’ve been servicing hot tubs for as long as they’ve been around. We’ve seen it all, and can fix any problem.

7+ Locations

Multiple locations across CNY with the right parts, prices, and service to tackle any problem big or small. Our staff have decades of knowledge to share.


Spa Cleaning

One-time and regularly scheduled spa maintenance.

Repair

Warranty and repair service for most brands of hot tubs.

Relocation

Move your spa to a new home, or a new patio.

Water Test

Our 7 retail locations offer free water testing for the do-it-yourselfer!

Services we offer

Our staff of trained, experienced technicians is ready to keep your backyard retreat in top condition so all you need to do is enjoy it. From maintenance to repair and replacement, we handle it all.

Weekly Cleanings

We take the hassle out of maintaining your own spa throughout the season, so you can simply focus on relaxing in your spa.

Accessories

Our retail stores have the widest selection of top quality spa accessories in CNY. Cover lifters, pillows, aromatherapy, and more! Delivery is available.

Warranty Service

Warranty coverage for Jacuzzi and Dream Maker brand hot tubs sold and installed by Tarson Pools and Spas.

Repair

If your hot tub is acting up, we can get things working again like new. We have experience working on most brands of hot tubs.

Opening & Closings

If you close your hot tub for the winter months, we can prepare it for storage so there will be no issues come spring.

Spa Relocation

If you need to move your spa, whether it's a new house, deck or patio refinishing, or simply a change in view we can help with the move.

Equipment Upgrades

Add a UV or Ozone Sanitizer system and reduce chemical use, skin irritation and other chemical-related problems.

Replacement Covers

Spa covers are your first line of defense against heat loss. If yours is showing its age, we can get you a new one.

Schedule Service

Common Questions

Information on frequently asked questions on spas


Thanks to advanced water management and filtration systems, hot tub maintenance is easier than ever—routine tasks take just a few minutes a week. When we surveyed current owners about basic hot tub maintenance, nearly all of them said it was easy! Here’s a quick summary of how to maintain a hot tub:

Water: Check the chemical levels weekly with test strips and adjust them by adding the appropriate products per your owner’s manual—no chemistry expertise necessary. Drain and refills are only needed every 3–4 months, based on use.
Filter: Rinse and clean filters with a garden hose or filter flosser once per month. Replace as needed.
Cover: Use a cover to help keep your water warm and clean. It will protect your hot tub from debris and weather elements.

Industry research shows that more than 76% of owners use their hot tub at least two times per week. Another survey found 98% of Jacuzzi®Brand hot tub owners would recommend purchasing one to their friends and family. Current owners will certainly tell you it’s worth it!

The safe maximum bathing level for Chlorine is 5 ppm. If you have put too much Chlorine into the water, then you must now wait until the reading drops back to this safe level. You can open the spa cover and run the jets and this will help a little, but depending on how over-chlorinated it is, it might take a while until it’s safe to use the hot tub.

Planning permission is not normally required for items of a relocatable/temporary nature like a hot tub or swim spa, however, if you live in an area of outstanding natural beauty, or listed property or a conservation area you would do well to seek advice from the planners before installing your pool or spa.

Firstly, we must remember hot tub heaters vary considerably, from 1KW up to 6KW, and the volume of water to be heated varies, as does the mains water temperature from summer to winter. As an example, let’s look at a 300 gallon hot tub with a 1.5kW heater, with summer temperature mains water. You should expect this to be hot in about 20 hours. Bigger spas, different heaters and winter mains water will all have longer or shorter heating times. A final point – hot tubs are designed to be hot 24/7. Once a hot tub is hot you are only ever topping up lost heat. A 1.5KW heater will put about 3 degrees of heat into a spa per hour, so a typical 1/2 hour use will drop the spa temperature about 1 degree, meaning it will take about 20 minutes to recover.

With average use, your hot tub should be drained and refilled about once every three or four months.

You can run a hot tub cold. It is actually a great Idea to use in the summer to cool off after a long sun bath!

For this one you want to use your discretion for cleaning the filter. Based on how many uses you want to weekly clean your filter for the best possible performance. It is also instructed after about a month of use it is best to clean the filter with special filter cleaning solutions.

Cloudy hot tub water can mean two things, 1) that the filtration is failing to clean out the small dust particles in the water or 2) that there is bacteria growing in the Spa. If it is Dust then I would suggest you buy a product like spa sparkle which acts like a coagulant and captures all the dust in the filters. Note that once the hot tub is nice and clean you need to get the filters out and clean them, if you don’t then after 24 hours the spa sparkle will break down and empty the dust back in to your hot tub. 2) If it’s bacteria then you need to act fast and shock the spa with a double the normal does of both Chlorine and Non Chlorine Shock.

Bioguard certified dealer Tarson Pools

Every spa is different.

Your hot tub deserves personalized water care. If you take a do-it-yourself approach to spa maintenance, our retail locations are staffed with water care experts and offer free water testing to give you a detailed report on how to best care for your spa. Premium SpaGuard® chemicals can tackle any issue.

Highly Trained professionals

We take pride in the work we do! We want to ensure our customers get the most out of there spa, doing that requires the best possible care. That is where Tarson Pools and Spas steps in!

Jacuzzi K2108 Pump Exploded view Diagram

Get back into hot water.

Our highly trained technicians are here to help get your spa back to normal in no time. Please use the form below to make a service request and upload any relevant photos. We'll get back to you within one business day. Your spa is in good hands!

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    Pool Service

    Tarson Pools Radiant Servicing Installation inground

    CNY's Trusted Pool Service Specialists

    Tarson Pools has been serving the Central New York region for more than 75 years installing, maintaining, and repairing commercial and residential pools. Our service technicians are fully licensed and insured, and carry a current Certified Pool Operator (CPO®) license from the Pool and Hot Tub Alliance. Learn more about CPO® and the PHTA by clicking here.

    Pool FAQs

    Relax, and let us take care of it.

    1941

    CNY’s longest operating pool service company with over 75 years of experience and knowledge. You’re in good hands.

    7+ Locations

    Multiple locations across CNY with the right parts, prices, and service to tackle any problem big or small. Our staff have decades of knowledge to share.


    Pool Service

    Scheduled weekly service to ensure your pool is always perfect.

    Repair

    We service and repair most brands of pool equipment.

    Installation

    Give your pool an upgrade by adding equipment like a heater or automation.

    Water Testing

    Our 7 retail locations offer free water testing for the do-it-yourselfer!

    Services we offer

    Our staff of trained, experienced technicians is ready to keep your backyard retreat in top condition so all you need to do is enjoy it. From maintenance to repair and replacement, we handle it all.

    Weekly Maintenance

    Take the stress out of pool ownership and let the professionals handle it with weekly service so your pool is always perfect.

    Safety Covers

    New installs or replacements, your best defense against winter damage is with a properly installed safety cover.

    Liner Repairs

    Accidents happen! Take care of a small leak before it becomes a bigger problem with a professional liner repair.

    Equipment Upgrades

    If your pool equipment has aged, consider upgrading to more energy efficient pool equipment or adding new features to your pool!

    Opening & Closings

    Protect your investment against harsh CNY winters with professional pool openings and closings.

    Liner Replacement

    Update your pool's appearance, or replace an aging liner from our wide selection of standard and extra-thick liners.

    Filter Maitenance

    Whether it's sand, DE, or a cartridge filter, regular maintenance keeps your pool's filter operating properly so your pool stays crystal clear.

    Repair

    If something isn't working, our highly trained technicians can make things right again.

    Schedule Service

    Common Questions

    Frequently asked questions about pools and pool ownership.


    Believe it or not, an average aboveground pool install only takes one day! For most installations you’ll be swimming as soon as you can fill it up.

    Inground pool installations can vary, based on the complexity of the pool, and the pool type. Installation can range from 2-3 days for fiberglass pools, to 1-2 weeks for steel wall and vinyl liner pools. Other aspects of the job like electrical, fencing, decking, landscaping, etc.  may take longer depending on your contractor.

    Every pool is unique, and its needs will vary based on use. However, regular maintenance is essential to maintaining safe, clean water and to protect the operation and usable life of the pool’s equipment and surface.

    A professional pool service company can protect the large investment that is your pool or spa’s equipment as well as allowing you to enjoy your pool instead of chasing down chemicals, educating yourself and making time to try to care for it yourself.

    Even though pools are equipped with an automatic pool cleaner, most won’t scrub, not thoroughly at least. Brushing your pool can help remove algae or any other small particles from the pool’s surface.

    Pay special attention to spots where water circulation is a problem (behind ladders, loveseats and corners). Brush the walls, benches, floor, loveseats and all other pool surfaces once a week.

    We recommend that you don’t drain your pool, especially during the winter. Keeping water in the pool during the winter can actually protect the bottom of the pool from cracking during freezing temperatures. We do, however, recommend a pool cover during the off-season to protect the pool from debris and cold temperatures. To extend your swimming season, consider a pool heater.

    We suggest your filter system run 6 to 8 hours per day. When water temperatures start to climb above 80° run the system 8 to 12 hours per day.

    A dirty or clogged skimmer basket restricts water flow. If water can’t flow through your skimmer, your pool can’t circulate properly and that could cause problems down the road. The same is true of your pump basket. If water is restricted the pump can overheat. Clean skimmer baskets daily and inspect for cracks, replacing if needed.

    Pool chemicals typically last if kept in the proper conditions. Dry chemicals have a 7 year shelf life before expiring. Liquid pool chemicals will last just as long, but if the chemicals freeze we recommend replacing them. Pool chemicals can separate if they freeze and thaw too many times, so make sure you keep your pool chemicals stored in a warmer place during the winter to ensure a safe and clean pool.

    Bioguard certified dealer Tarson Pools

    Unique pools require unique answers.

    Your pool deserves personalized water care. If you take a do-it-yourself approach to pool maintenance, our retail locations are staffed with water care experts and offer free water testing to give you a detailed report on how to best care for your pool. Premium BioGuard® chemicals can tackle any issue.

    Highly trained professionals

    If the job is bit beyond “do-it-yourself”, our skilled technicians and expert contractors are here to get things back on track. We take pride in the work we do, so you know your pool will look perfect.

    Linear placement inground installation tarson pools

    Let's jump right in.

    Our highly trained technicians are here to help get your pool back to normal in no time. Please use the form below to make a service request and upload any relevant photos. We'll get back to you within one business day. Your pool is in good hands!

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      Service Subscriptions

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      Service

      Quality Technicians

      Our in-house pool and spa technicians are factory trained and certified on all the newest and latest pool and spa technologies, to handle any problem.

      Installations

      Want to upgrade your pool or spa? We can help you reduce chemical consumption, energy use, and add new features to your existing setup.

      Manufacturer Warranties

      We service and honor manufacturer warranties from products sold and installed by Tarson Pools.

      Commercial Service

      We handle commercial service, too for pools, spas, and fountains. Leave your water management to the professionals, so it's always perfect.

      Water Testing

      Free computerized water testing is available at all Tarson retail locations. We provide detailed analysis and instructions to get your pool or spa back in business.

      Parts

      We stock parts for most pool and spa brands, with an extensive network of suppliers to track down hard-to-find items.

      Common Questions

      Information on some frequently asked questions


      Great Question we actually have a list of all of our location and hours on our contact page

      Locations

      This question can varies we typically service around a 20 Mile radius from a stores. Depending on location or service call we will charge a trip charge.

      Yes we do! We offer special financing on approved credit!

      We accept both credit and debit cards such as Visa, Mastercard, and discover. We do accept cash and checks but certified check only!

      Yes we are! Another benefit of using Tarson Pools and Spas for service and installation is we have you covered. We are fully insured and certified pool operator (CPO).

      Currently parts are something we are not displaying online at the moment! We adding products daily but if its a specific part your looking for you can use our Text or contact form in our Contact Us

      Yes we do! We offer free water testing at all of our stores to help with purchasing the correct chemicals and amounts.

      We can do home visits! We offer that free of charge for potential buyers 😊! You can text our sales team or contact them here

      We do offer service promotions for things such as pool opening or closing and we sometimes do discounts on chemicals. If you want to sign up for our texting promotions submit you number below!

      Schedule Pool Service

      Have install questions, service, or just need to schedule maintenance? Click below to get started.

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      Schedule Spa Service

      Have install questions, service, or just need to schedule maintenance? Click below to get started.

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