CNY's Trusted Spa Service Specialists

Tarson Pools and Spas has factory trained repair technicians who have experience working on nearly every brand of hot tub available. Text or call us today to set up a service appointment if your hot tub needs some attention.

Spa Service FAQs

Relax, and let us take care of it.

1941

We’ve been servicing hot tubs for as long as they’ve been around. We’ve seen it all, and can fix any problem.

7+ Locations

Multiple locations across CNY with the right parts, prices, and service to tackle any problem big or small. Our staff have decades of knowledge to share.


Spa Cleaning

One-time and regularly scheduled spa maintenance.

Repair

Warranty and repair service for most brands of hot tubs.

Relocation

Move your spa to a new home, or a new patio.

Water Test

Our 7 retail locations offer free water testing for the do-it-yourselfer!

Services we offer

Our staff of trained, experienced technicians is ready to keep your backyard retreat in top condition so all you need to do is enjoy it. From maintenance to repair and replacement, we handle it all.

Weekly Cleanings

We take the hassle out of maintaining your own spa throughout the season, so you can simply focus on relaxing in your spa.

Accessories

Our retail stores have the widest selection of top quality spa accessories in CNY. Cover lifters, pillows, aromatherapy, and more! Delivery is available.

Warranty Service

Warranty coverage for Jacuzzi and Dream Maker brand hot tubs sold and installed by Tarson Pools and Spas.

Repair

If your hot tub is acting up, we can get things working again like new. We have experience working on most brands of hot tubs.

Opening & Closings

If you close your hot tub for the winter months, we can prepare it for storage so there will be no issues come spring.

Spa Relocation

If you need to move your spa, whether it's a new house, deck or patio refinishing, or simply a change in view we can help with the move.

Equipment Upgrades

Add a UV or Ozone Sanitizer system and reduce chemical use, skin irritation and other chemical-related problems.

Replacement Covers

Spa covers are your first line of defense against heat loss. If yours is showing its age, we can get you a new one.

Schedule Service

Common Questions

Information on frequently asked questions on spas


Thanks to advanced water management and filtration systems, hot tub maintenance is easier than ever—routine tasks take just a few minutes a week. When we surveyed current owners about basic hot tub maintenance, nearly all of them said it was easy! Here’s a quick summary of how to maintain a hot tub:

Water: Check the chemical levels weekly with test strips and adjust them by adding the appropriate products per your owner’s manual—no chemistry expertise necessary. Drain and refills are only needed every 3–4 months, based on use.
Filter: Rinse and clean filters with a garden hose or filter flosser once per month. Replace as needed.
Cover: Use a cover to help keep your water warm and clean. It will protect your hot tub from debris and weather elements.

Industry research shows that more than 76% of owners use their hot tub at least two times per week. Another survey found 98% of Jacuzzi®Brand hot tub owners would recommend purchasing one to their friends and family. Current owners will certainly tell you it’s worth it!

The safe maximum bathing level for Chlorine is 5 ppm. If you have put too much Chlorine into the water, then you must now wait until the reading drops back to this safe level. You can open the spa cover and run the jets and this will help a little, but depending on how over-chlorinated it is, it might take a while until it’s safe to use the hot tub.

Planning permission is not normally required for items of a relocatable/temporary nature like a hot tub or swim spa, however, if you live in an area of outstanding natural beauty, or listed property or a conservation area you would do well to seek advice from the planners before installing your pool or spa.

Firstly, we must remember hot tub heaters vary considerably, from 1KW up to 6KW, and the volume of water to be heated varies, as does the mains water temperature from summer to winter. As an example, let’s look at a 300 gallon hot tub with a 1.5kW heater, with summer temperature mains water. You should expect this to be hot in about 20 hours. Bigger spas, different heaters and winter mains water will all have longer or shorter heating times. A final point – hot tubs are designed to be hot 24/7. Once a hot tub is hot you are only ever topping up lost heat. A 1.5KW heater will put about 3 degrees of heat into a spa per hour, so a typical 1/2 hour use will drop the spa temperature about 1 degree, meaning it will take about 20 minutes to recover.

With average use, your hot tub should be drained and refilled about once every three or four months.

You can run a hot tub cold. It is actually a great Idea to use in the summer to cool off after a long sun bath!

For this one you want to use your discretion for cleaning the filter. Based on how many uses you want to weekly clean your filter for the best possible performance. It is also instructed after about a month of use it is best to clean the filter with special filter cleaning solutions.

Cloudy hot tub water can mean two things, 1) that the filtration is failing to clean out the small dust particles in the water or 2) that there is bacteria growing in the Spa. If it is Dust then I would suggest you buy a product like spa sparkle which acts like a coagulant and captures all the dust in the filters. Note that once the hot tub is nice and clean you need to get the filters out and clean them, if you don’t then after 24 hours the spa sparkle will break down and empty the dust back in to your hot tub. 2) If it’s bacteria then you need to act fast and shock the spa with a double the normal does of both Chlorine and Non Chlorine Shock.

Bioguard certified dealer Tarson Pools

Every spa is different.

Your hot tub deserves personalized water care. If you take a do-it-yourself approach to spa maintenance, our retail locations are staffed with water care experts and offer free water testing to give you a detailed report on how to best care for your spa. Premium SpaGuard® chemicals can tackle any issue.

Highly Trained professionals

We take pride in the work we do! We want to ensure our customers get the most out of there spa, doing that requires the best possible care. That is where Tarson Pools and Spas steps in!

Jacuzzi K2108 Pump Exploded view Diagram

Get back into hot water.

Our highly trained technicians are here to help get your spa back to normal in no time. Please use the form below to make a service request and upload any relevant photos. We'll get back to you within one business day. Your spa is in good hands!

Subject:

Previous Customer?

Preferred Contact Method?
PhoneTextEmail